How can we help?

Tell us what happened and we will sort it out. If it is about a booking, add the shop name and the time.

flokasupport@kasolet.com. Usually within one business day.

How long does a reply usually take?

Most support requests receive a reply within one business day. Urgent booking or payment problems are prioritized when possible.

Can I use this page for account deletion help?

Yes. You can send a deletion-related request here, although the dedicated delete-account page also explains the process in detail.

Should I include screenshots?

Yes, if they help explain the issue. If you contact us by direct email, screenshots are especially useful for reproducing bugs.

What if I cannot access the app at all?

Use this form or email us directly and include the phone number or email tied to your Floka account so we can help identify it.